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Acceptable Use Policy

This Acceptable Use Policy (AUP) must be read in conjunction with our Terms of Service and may be subject to change from time to time.

It is the customers responsibility to ensure that they comply with the latest edition of the AUP at any given time.

If you have any questions about any of our policies, please contact us via email.


This Acceptable Use Policy may be revised, without notice, at any given time, at the sole discretion of ACE Studio Designs. Completion of the relevant application form or purchase of services by any other means is deemed to be an agreement to our Terms of Service and Acceptable Use Policies.

In the event of a breach of this policy, ACE Studio Designs reserve the right to terminate your service with immediate effect, without recompense and delete any files held on our servers.


General
You will be responsible for the content of your web pages hosted on any web space provided by ACE Studio Designs, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate UK law. Should any web pages not conform to this then they will be removed.

ACE Studio Designs reserve the right, without notice or explanation, to remove material which does not comply with company policy, such as material of an adult nature or pirated software.

ACE Studio Designs reserve the right to suspend any or all hosting services at any time, without prior notice, explanation or recompense.

Customers will be held soley responsible for any defamatory, confidential, secret or other proprietary material made available on any website hosted on web space provided by us. ACE Studio Designs reserve the right to suspend any site(s) that contain such material.
Login names and passwords must be kept secret and not communicated to any third party, except for agencies, such as webpage designers, working on your behalf. ACE Studio Designs must be notified immediately if they are compromised. If someone were to gain access to your account password, they could tamper with files held on your site.

Technical Support will only be provided for uploading, downloading and viewing pages. No support will be provided by ACE Studio Designs for HTML authoring or page design..

ACE Studio Designs will accept no responsibility whatsoever for loss of data or information resulting from the use of this service.
If the account is suspended for any reason, such as non-payment, access to the customers web space both for viewing and uploading may also be suspended.

On closing an account, all relevant data on the web space will be deleted.

By uploading to the web space provided by ACE Studio Designs, the customer will be deemed to have accepted and agreed to the Terms of Service in respect to use of the web space service.


Abuse

To maintain the integrity of our shared hosting service the following limitations apply:


Unsolicited Email (Spam)
Unsolicited commercial advertisements (spam) are not allowed in e-mail, and will likely result in account termination.
ACE Studio Designs takes a zero tolerance approach to spam originating from our servers or for spam advertising of domains hosted on our servers.
The following activities are not allowed
* Unsolicited bulk or commercial massages ("spam") This includes, but is not limited to bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures and political or religious tracts. Such messages may only be sent to those who have explicitly requested it from your domain
* Forging, altering or removing electronic mail headers is prohibited. Any domain sending stealth spam will be terminated without warning and without refund.
* Sending numerous copies of the same or substantially similair message with the intent to disrupt a server or account ("mail bombing")
* Spamming newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming" or sending a message to many different off-topic newsgroups is particularly unethical and will be treated as such.
* Mail may not be used to harass or intimidate others. Harrassment, whether through language, frequency of messages, or size of messages is prohibited. Sending a single unwelcome message may be considered as harrassment. If a recipient asks to stop receiving e-mail you must not send that person any further messages
Note: If you use the services of another provider to promote a website hosted by or through ACE Studio Designs (spamvertising) then the provisions of the above policy shall apply as if the spam were sent through our servers.


CGI Scripts
Each shared web hosting account comes with its own cgi-bin. You are free to use any CGI Scripts you wish, however we reserve the right to disable any CGI Script that effects normal shared server operation without prior warning (this section would not apply to managed dedicated servers)


Chat Rooms
We do not allow clients to install their own chat rooms within a shared hosting account, without approving it first with ACE Studio Designs. Most chat rooms tend to be large system hogs and we cannot authorise this to be allowed within your account as an option. However, we could provide a choice of Java chat rooms for a small extra charge that should more than adequately fulfill your needs and run without hindering the performance of the server for others.


Abuse of SMTP Mail Server
We do not allow clients to send more than 750 pieces of e-mail per day from a shared hosting account. If you do send more than 750 pieces of e-mail per day, your account will be placed on hold for Network Abuse. If you are sending legitimate e-mails and they total more than 750 per day your account will be moved to a dedicated server that is specifically designed to handle high volumes of e-mail. You will be charged £60.00 per month in addition to your regular hosting charges if your account is moved to this server. Please contact custserv@acestudiodesigns.co.uk to have your domain moved if you deem it necessary.


Background Running Programs
We may allow programs to run continually in the background. These are considered on a one-to-one basis and an extra charge will be incurred based on the system resources used and operational maintenance needed.


IRC
We currently do not allow IRC IRC clients or IRC bots to be operated on any of our servers. In addition, IRC servers are not permitted on our network. Anyone found to be in violation of this policy risks immediate account termination.


Disk Overages
All ACE Studio Designs accounts come with metered disk space. Should you use more than your allocated space you will be charged at the rate agreed during agreement to utilise our services.


Cancellation
ACE Studio Designs reserves the right to cancel any service at any time. All fees paid in advance of cancellation, ACE Studio Designs will return 15% of the available account balance. Any violation of policies which results in extra costs will be billed the the client (i.e transfer, space etc.)

All of ACE Studio Designs hosting plans are backed by a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount, excluding set up fees, domain registration fees, add-on/upgrade fees and overages. Set up fees are refundable only if the account is cancelled prior to account activation. For web hosting contracts of 3 months or less, the full contract amount less any set up fees and overages will be refunded if ACE Studio Designs are notified within the first 30 days following activation. No refund is available after the 31st day. If you cancel prior to the end of your contract term and you received special pre-pay rates we will return 15% of the amount owed, This policy does not apply to any additional services such as addons, overages, referrer logs, real audio/video, additional disk space, additional pop accounts etc. Phone or e-mail requests will not constitute acceptance of cancellation. Refunds will be made by company cheque or credit/debit card (Mastercard, Visa, Switch, Solo only) only within 30 days of receipt of cancellation.


Intellectual Property Rights
Material accessible to you through ACE Studio Designs services may be subject to protection under United Kingdom or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use ACE Studio Designs or its servers and network in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the ACE Studio Designs network. If you use a domain name in connection with ACE Studio Designs or similar service, you must not use that domain name in violation of
any trademark, service mark or similar rights of any third party.


Network Security
Customers may not use the ACE Studio Designs network in an attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to accessing data not intended for the customer, logging into a server or account the customer is not expressly authorised to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy. Customers may not attempt to interfere or deny service to any user, host or network. This includes, but is not limited to flooding, mail bombing or other deliberate attempts to overload or crash a host or network. ACE Studio Designs will cooperate fully with investigations of violations of systems or network security at other sites, including cooperation with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.


Electronic Commerce
You will be solely responsible for the development, operation and maintenance of your online store and products and all contents and materials appearing online or on your products, including without limitation
(a) the accuracy and appropriateness of content and materials appearing within the store or related to your products
(b) ensuring that the content and materials appearing within the store or related to your products do not violate or infringe upon the rights of any third party
(c) ensuring that the content and materials appearing within the store or related to your products are not libelous or otherwise illegal. You will be solely responsible for the final calculation and application of shipping and sales tax/VAT. You will also be solely responsible for accepting, processing and filing any customers orders and for handling any customer inquiries or complaints arising there from.
You are also responsible for the security of any customer credit card numbers and related customer information you may have access to as a result of conducting electronic commerce transactions through your website. You will keep such information confidential and will use the same degree of care and security as you use with your confidential information.


Static / Dynamic Content Caching
You expressly (i) grant to ACE Studio Designs a licence to cache the entirety of your web site, including content supplied by third parties, hosted by ACE Studio Designs under this Agreement and (ii) agree that such caching is not an infringement of any of your intellectual property rights or any third party's intellectual property rights.


IP Address Ownership
ACE Studio Designs shall maintain and control ownership of all IP numbers and addresses that may be assigned to you by ACE Studio Designs, in its sole discretion, the right to change or remove any and all such IP numbers and addresse

Edition 2 / October 2007 ACE Studio Designs
Issued by order of the Company Director

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